LEMON GRASS + SAGE Pumice Hand Wash 500 ML

Shipping & Delivery Policy for Arabian Perfumes and Oils

At Arabian Perfumes and Oils, we take pride in offering exceptional customer service and ensuring your fragrance arrives safely and promptly, no matter where you are in the world!

Here's what you can expect when placing an order with us:

• Order Processing: We strive to process all orders within 1-2 business days.
• Shipping Methods: We offer a variety of domestic and international shipping methods to suit your needs and budget. These options, along with estimated delivery times and costs, will be clearly displayed during checkout. You can select the most convenient option for you.
• Tracking Information: Once your order ships, you will receive a notification email with tracking information so you can follow your package's progress.

Here are some additional details to keep in mind:

• Shipping Rates: Shipping rates are calculated based on the weight of your order, your chosen shipping method, and your destination country. You can see the estimated shipping cost before finalizing your purchase.
• Delivery Areas: We ship domestically to all 50 states within the United States and internationally to a wide range of countries.  During checkout, you will see a list of countries we can ship to.
• Order Confirmation:  Please double-check your shipping address during checkout to ensure accurate delivery. We cannot be held responsible for delays or undelivered packages due to incorrect addresses.

For your reference:

• Orders may experience slight delays during peak seasons or due to unforeseen circumstances.
• We are not responsible for lost or stolen packages once marked as "Delivered" by the carrier.
• International shipping may be subject to import duties and taxes levied by the destination country. These charges are the customer's responsibility. We recommend familiarizing yourself with your country's import regulations before placing an international order.

We appreciate your understanding!

If you have any questions regarding our Shipping & Delivery Policy, please don't hesitate to contact us before placing your order.

Return, Exchange, and Refund Policy for Arabian Perfumes and Oils

At Arabian Perfumes and Oils, we strive to provide exceptional customer service and high-quality products. However, due to the nature of our products being fragrances and personal care items, we are unable to offer cash refunds for any opened items.

We understand that situations can arise, and we are committed to working with you to find a solution.

Here's what we can offer:

Exchanges:

• In-Store: If, upon opening an item purchased in-store, you discover it is broken, leaking, or damaged, you can exchange it for the same product within 24 hours of purchase. Please present your original receipt at the time of exchange.
• Online: If your online order arrives damaged or leaking due to shipping, notify us within 24 hours by emailing images of the damage and including your Order ID, Name, and Delivery Address to support@arabianperfumesandoils.com. Upon review and approval, we will send you a replacement of the same item within 3-5 business days.

Non-Delivery of Online Orders:

If you have not received your online order and request a refund due to non-delivery, we will first conduct an investigation:

Track the Shipment: We will check the tracking information on the carrier's website.

• Delivered Status: If the tracking information shows "Delivered," you will need to contact the carrier directly to investigate. We are not responsible for lost packages after being marked as delivered.
• No Status or Delays: If the tracking information shows no updates, "on the way" for an extended period, or no movement beyond the expected delivery timeframe, we will open a claim with the carrier.

We encourage you to also open a claim with the carrier to expedite the process. Carrier response times can range from 5 to 21 business days.

• Resolution: Depending on the carrier's findings, if the package is deemed lost or missing, we will resend the originally ordered items. No changes to the order, including exchanges or adding new products, will be possible in this case.

Important Note:

• We cannot accept returns or offer refunds for opened items due to hygiene concerns and the potential for tampering. This aligns with many state and federal regulations for fragrance and personal care products.
• Fragrance Preferences: We understand that fragrance preferences can be subjective. Unfortunately, we are unable to offer refunds for unopened items that you decide are not to your liking.

We appreciate your understanding. If you have any questions regarding this policy or our products,  please don't hesitate to contact us before making a purchase.

This combined policy streamlines our procedures for exchanges, non-delivery situations, and highlights the limitations on refunds due to the product category. It prioritizes resolving issues through exchanges and reshipments for verified lost packages.